From April, 2011
ErosTek Online Store now open!
Just in time for the weekend… the new ErosTek online store is now open!
Our new site has all of the products you’ve come to know at our original e-commerce site – SexTek.com – with a new look, improved organization, search capability and real-time shipping rates for UPS and US Postal. I’m excited to offer this new way of browsing our products and will be adding new products and information to this site in the coming weeks. Have a look and let me know your thoughts.
Repair Policy Update
Repair Policy Update
ErosTek Power Units are “Made for Play”™ and provide pleasing stimulation for many years when properly maintained. Some units are now more than 10 years old and still working perfectly.
In order to focus on meeting customer demand for our existing products – and to direct resources toward designing new models – we are no longer offering repair service for out of warranty ErosTek and SexTek products. A 1-Year Limited Warranty is included with every ErosTek unit. That assurance remains, allowing you a warranty period and many years of trouble-free service if normal maintenance and care are provided.
Problem Resolution
It is always important to determine the conditions that cause the problem in order to find a quick resolution. In some cases, the problem is easy to solve: the use of the wrong AC adapter, a defective lead wire or adapter, or wrong placement of electrodes. It’s important to be aware of certain conditions that are not covered under warranty. These include but are not limited to:
- Exposing unit to moisture, extreme temperatures, lube, etc.
- Use of lead wires without a right-angle plug (ET302R)
- Failure to maintain and charge the internal battery (ET312B)
- Failure to turn unit off at low-battery warning (ET312B)
- Field service or repairs performed by someone other than us.
- Use of the wrong AC adapter (ET312B, ET232)
- Dropping the unit
We sell replacement batteries for the ET312B with step-by-step instructions and our new Spare Parts Department lists some of the most commonly requested and hard to find parts for ErosTek Power Units including output potentiometers (pots) and other items.
If you have any questions or are having a problem, we’d love to help. Send us an email or call 1-888-EROSTEK.
Thank you for your continued support.
– Eric Forbes
CEO – ECForbes Inc.
www.erostek.com
We Bring You Pleasure!™
ErosTek USA Limited Warranty
[BTW: This is the same warranty text included with every ErosTek User’s Guide.]
USA Limited Warranty
ErosTek products purchased by customers residing in the USA are warranted against manufacturing defects for One Year from the date of purchase by SexTek/ErosTek or an authorized dealer. This warranty does not cover misuse, abuse, wear and tear, batteries or products which have been disassembled or tampered with. There are no express warranties other than those listed here and no warranties whether express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. No other warranty of any kind, verbal or written, shall bind ErosTek, SexTek and their related companies, members, agents, employees, affiliates and consultants (collectively the “Manufacture”).
Further, the Manufacture shall not be liable for direct, indirect, incidental or consequential damages caused by the use, misuse or inability to use the product regardless of the legal theory on which the claim is based. Without limiting the foregoing, Purchaser assumes all risk and liability for loss, damage or injury to Purchaser, others and property arising out of the use, misuse or inability to use the product. Recovery of any kind against the Manufacture shall not exceed the purchase price of the product. Any claim or dispute arising out of, or related to, use of ErosTek products shall be submitted to an independent and objective arbitrator for binding arbitration. Binding arbitration shall be the sole remedy for any warranty dispute or claim and, by acceptance of the Use Agreement, the Purchaser expressly waives their right to file a lawsuit in any civil court seeking remedies from the Manufacture except to enforce a legally binding arbitration decision.
SexTek/ErosTek will repair or replace defective products at no charge as stipulated herein with new or reconditioned parts or products during the warranty period. Contact SexTek/ErosTek for more information on obtaining service. A copy of the dated sales receipt is required for warranty repairs. The customer is responsible for shipping costs and properly packing the unit. Warranty rights vary from state to state. This Limited Warranty shall not extend to anyone other than the original purchaser, is nontransferable and states your exclusive remedy.