From June, 2012
Customs duties for international shipments
Some more questions and answers regarding International Shipping…
Q: I’d like to avoid paying customs duties by having you state that my order is a “gift” or reducing the value. Is this OK? Thanks.
A: It’s illegal to state that an order from us is a gift or to list anything less than the actual value of the items on customs forms. Where this might have gone unnoticed in the past, the prevalence of the internet and search engines like Google make it very easy for customs officers to check a listed value against its market value. While I too dislike paying extra for things I want, this is the nature of doing business between countries and we have decided long ago to do it right and list the values accurately. This avoids delays and potential embarrassment by officials who scan incoming packages through customs. It also allows us to insure the packages to their full value in case of damage or loss during transit.
Q: Can you ship to Russia?
A: No. We are not able to reliably get our products through customs in Russia.
Q: How much will it cost to receive my package through customs. How long it will take for me to get it?
A: This depends on the country you live in. Most countries add sales taxes to incoming shipments. There may be additional fees. Estimate 20% added to the product total (less shipping costs).
Q: I live in Australia. Do you have an adapter that will work here?
A: The included AC adapter is a newer auto-sensing type and will work in any country and comes with 3 plug inserts for outlets having a UL (US/Canada), EU or UK mains connector. You will need a slip on plug convertor to change one of those pin types to the ones used in Australia or other countries. There is no need for another transformer to convert the voltage or frequency (Hz). Our AC adapter does this automatically.